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FAQ's

NOTE - Stock & Availability

Under certain circumstances, the Discs & Chains you receive may differ slightly to what is shown on the website. This is due to stock & availability.


Q. Shipping - How much does it cost?

A. Our postage & packaging cost is £2.95 per order.

International Shipping is charged at £9.50


Q. When will I receive my order?

A. All items are made & dispatched within 14 WORKING days.


Q. How can I keep my Sterling Silver jewellery in the best condition?

A. To keep your beautiful jewellery shiny, we recommend that you polish it regularly with a jewellery cloth. These can be purchased from our website.

Be careful when spraying & using products near to your jewellery as it may tarnish or become dull. We strongly advise removing your jewellery before swimming or showering for the same reason. We also recommend removing before bed.


Q. What material are your Gold & Rose Coloured Discs?

A. Unless otherwise stated, our Gold & Rose Gold coloured discs are 'Gold-Filled' which is a solid layer of gold bonded onto a piece of Sterling Silver.


Q. How big are the Initial Discs?

A. Our Initial Discs cam vary between 9mm and 10mm (Depending on stock).


Q. I can't find what I'm looking for, can you help?

A. I am more than happy to work on a custom design for you - Simply e-mail me  mollyandmeuk@gmail.com or click the 'Contact' link on the homepage and I'll be more than happy to help.


Q. Where is Molly & Me UK based?

A. Our workshop is based in Derbyshire, UK.


Q. How can I contact you?

A. You may get in touch via the 'Contact' link on the homepage. Alternatively, you can e-mail me on mollyandmeuk@gmail.com


Q. Do you have a Returns Policy?

A. You may return any unworn and non-personalised items within 14 days, at your own expense (Please obtain proof of postage). You will be refunded the amount of the item (Minus any original P&P charges).

Unfortunately, earrings and personalised items are non-returnable.


PERSONALISED ITEMS

Please note that no machinery is used in the making of my personalised collection. My discs are stamped by hand therefore the letter(s) may not always be completely straight or in line. 

Although, we feel that this adds originality to our hand-made products :)